Support Portal

FTK Central Collections 7

• Configure FTK Central to collect from Network Shares
• Configure FTK Central To Collect From On-premise Exchange
• Configure FTK Central To Collect From Microsoft Teams
• Configure FTK Central To Collect From OneDrive
• Configure FTK Central To Collect From Exchange 365

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Product Solutions 41

• Archiving an iBlaze case
• Forensic Tool Kit applications and AWS Snapshots
• Standard viewer stops working and/or errors about flash needing to be installed in Summation/Ediscovery
• How To View Accessdata Training Exam History and Completion Certificates
• Support Phone Update

See all 41 articles

Evidence Processing 36

• "Processing Options Validation Error"
• Outlook messages with blank date field export with date stamp 1/1/4501
• Exchange EDB Support in LAB, FTK, and Enterprise
• "Unable to find Processing Manager"
• Receiving message "An error occurred when applying transforms. Check whether the specified transform paths are valid" when installing a DPE

See all 36 articles

Web Review and Bulk Actions 42

• Coding requirements in FTK Central
• Restrict Access to documents in Summation Pro
• Standard Viewer No Longer Loads Content Due To Adobe Flash End-Of-Life
• Thumbnails Generated from Graphics Do Not Look Like Original
• Predictive Coding Workflow

See all 42 articles

Installation, Configuration, and Troubleshooting 86

• "Could not encrypt the private key" in Enterprise
• "Error 1722...Firewall Delete Rule..." Occurs When Uninstalling "Accessdata Evidence Processing Engine"
• "Failed error connecting to the database" in Site Server
• "Password is invalid" in Site Server
• 64-bit Internet Explorer issues with Summation

See all 86 articles

Known File Filter (KFF) 12

• Configuring KFF (Known File Filter) also referred to as DeNISTing server in FTKC and FTKPlus
• Allowing KFF Groups to be visible in QUIN-C Desktop and QUIN-C Investigator Processing Options
• Cassandra KFF Import Error
• Cassandra Commit Log Corruption
• NDIC and DHS For FTK 6.3+

See all 12 articles

AD Agent 39

• Using the Older 6.1 Linux Agent (RHEL/Oracle Linux/Ubuntu/CentOS/Fedora)
• Manually Installing Agent on 64-bit Fedora based OS's
• Exporting Public Certificate (.P7B)
• How do I update my Agent certificates?
• "Add Remote Mac Data" connects but the Live Preview file tree is blank

See all 39 articles

FTK, Enterprise, and Lab User Interface 64

• Filtered text folder in case folder
• On-Prem MapTiler Server
• When Running FTK As Non-Admin Cannot Select Physical Drives When Choosing "Restore Image To Disk"
• How to extract processing profile from JobInformation.log file.
• Cosmetic Fix for Image Categories Icons missing on Investigator Login

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EDDM 2

• EDDM 5.0 Search Guide
• Enterprise Vault collection error c0041c67

QView and QBlaze 4

• QView 7.4.2.82 Installer
• Failed to upload to AWS when using Original File Name with Original Path
• QView and QBlaze log location
• QView / QBlaze Viewer is not showing any documents

System Maintenance 13

• How to Address Disk Fragmentation on Windows Server
• Standard Viewer not working after Nov 2019
• 'File In Use' error when trying to delete
• How To Empty The Browser Cache With Chrome
• Meltdown and Spectre

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Database Tools & Information 32

• Manually install PostgreSQL 11.2 for use with AccessData Software
• Dbconfig will not start
• Manually install PostgreSQL 9.6 for use with FTK 6+
• Backup MSSQL Transaction Logs
• Jobs restart after running Clean up tool and Recycle services - Summation

See all 32 articles

Licensing 18

• QView says "Please run FTK to use your license"
• Generate and apply a Quin-C license
• "Your confirmation code was not recognized" error
• How To View Licenses Registered To A Security Dongle
• "Low Disk Space" Notification With License Dongle

See all 18 articles

Legacy Knowledge Base 66

• How To Toggle Out of Reverse Image Mode (Image Viewer Display Is White Text On Black Background)
• "Flex Row Height" Column View Setting Limited to Displaying 23 Lines
• Error 15 Garbage Encountered In Note Pointer
• Error "This Page Is Accessing a Data Source On Another Domain"
• "General Exception Printing" Error

See all 66 articles

eDiscovery Collections 38

• Site Server Topology
• Collecting from Mimecast
• Microsoft Teams - Data Source Configuration
• Registering an Azure Application for use with the Exchange 365, Teams and OneDrive Connectors
• Collecting from OneDrive using a single connector (eDiscovery 6.3-7.1.1, Azure portal)

See all 38 articles

DNA and PRTK 13

• PRTK Safehouse Attack
• PRTK TrueCrypt Attack
• PRTK Bitlocker Attack
• PRTK Fails To Start If "GodMode" Folder is On Desktop
• Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer..."

See all 13 articles

Loadfile Import 12

• How to check your load files before Importing
• Map Fields - Default available fields for mapping
• Issue values contained in load file are not imported
• How do I create a Load File from a directory?
• Why Are Email Messages That I Import With a Load File Incomplete?

See all 12 articles

dtSearch Indexing 14

• Searching for Accented and Non-Accented words with Index Search
• Underscore Character Treatment In Default FTK DtSearch Settings
• Enable Simple Search Reports
• Why do emails with filtered text show up when "FullText Fails" is run
• Fuzzy date search with Summation or eDiscovery

See all 14 articles

MPE 91

• MPE AD1 Import Error
• MPE+ does not find the network license
• MPE+ FAQ
• MPE+ won’t open
• In the logical image of my Apple device, all the emails are blank. What causes this?

See all 91 articles

Upgrades, Patches, and Migration 4

• Redactions are sporadically removed from documents
• Summation Pro Patch Version Info
• After running Summation 5.2.2 Patch--various mass actions stay in "submitted" status
• Upgrade and migrate cases to FTK 4.2 and newer from 4.1 or older

Production and Exporting 24

• Redact in Quin-C / QView and Produce from Summation Pro or eDiscovery
• Export Path "Browse" Dialog Displays No "Server Name" Input Box
• Production Set Will Not Save and "Argumentnull_generic" Error Appears in System Log
• Available Fields - Load File Export
• Browser Briefcase Grid Cells Are Not Editable

See all 24 articles

MAP, WCF, Work Manager, and Async 26

• ADG.Map.Web 503 Browser Error
• MAP error referencing "LicenseService"
• AccessData Service Impact
• Web Server in a DMZ
• How Can I Change the Summation/eDiscovery Website Timeout?

See all 26 articles

Backup and Restore 8

• Restore fails on single case
• Backup and Restore Cases Using DBConfig
• Error 118 (During Case Backup / Restore)
• Backup/archive using Oracle fails with error about "un-representable DateTime" (FTK 4.2.x+)
• Backing up or archiving a case fails

See all 8 articles

White Papers 35

• SQL 'sa' account requirement for new install
• What languages are supported by Language Identification?
• SQL Server Accounts Used by AccessData® Solutions
• Disaster Recovery
• Which Image / Archive Formats Do AccessData Products Support?

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Performance 5

• Clear out old job remnants - FTK/LAB/AD Enterprise
• Maintenance for eDiscovery and Summation Pro Performance Optimization
• Antivirus Considerations
• Microsoft Windows Optimizations for Performance
• Performance Guidelines

Install Guides 34

• Active Directory Authentication - FTK Central
• Active Directory Authentication - Quin-C
• Active Directory Authentication - Summation/eDiscovery
• AD Enterprise 6.5 Installation & Upgrade Guide
• AD Enterprise 7.1 Installation & Upgrade Guide

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User Guides 12

• AD eDiscovery User Guides
• AD Enterprise User Guide
• FTK 6.0 User Guide Attachments
• FTK Central Documentation
• FTK Imager version 3.3.0 User Guide

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API Information 0

Announcements 0

Release Information 72

• EDiscovery 6.3.0 SP4 Patch Has Been Released
• Summation 5.2.2 Patch 9 is released
• 5.6 Release Notes
• Summation Pro 5.6.3 Has Been Released
• Summation Pro 5.6.1 Release Notes

See all 72 articles

System Specification Guides 18

• AccessData and IPv6 Support
• AccessData Forensic Tools Suite Supported Windows OS Platforms
• AD Summation Single-Server Requirements (v5.2.2)
• Calculate Data Storage Needs
• ESI MATRIX

See all 18 articles