Support Portal

Core 11

• Unable to create a matter
• Changing the format of the Auto-Generated Matter Number
• Unable to delete the user account
• How to change the TimeZone of the user account?
• How to delete a matter?

See all 11 articles

Legal Hold 19

• Legal hold count difference in manage employees page
• Unable to issue a Legal Hold
• Notice Formatting Issues
• Reissue reminder settings
• Unable to issue legal hold to NCDS contact?

See all 19 articles

Compliance Portal 2

• Getting Access Denied error when logging into Compliance Portal?
• Legal Hold count mismatch in the compliance portal

Integration 8

• How to configure the integration status email based on the integration status?
• How to update the integration staus email notification recipients?
• Matter Integration – Unique Key Constraint Error
• TR Integration

Data Source Discovery (DSD) 4

• DSD M365 Refresh Token Expired
• DSD- APP based Authentication - Graph API
• DSD- EXO certificate update
• DSD sync job failure

Reports 3

• Are you getting Empty Reports
• How to create Scheduled Reports?
• How to remove header rows when exporting the report?

IPP 12

• Removing O365 data sources from the Compliance Center
• Is the IPP still being created?
• Is the preservation(IPP) failing, Let's find the reason?
• IPP Jobs - Need to automate IPP?
• Want to know how the O365 - Case, Hold and Search deletion can done from Exterro?

See all 12 articles

Infrastructure 2

• Login Issues for SSO Users - Access Denied
• UNABLE TO ACCESS THE EXTERRO APPLICATION:

Record Analytics 0

Interview 1

• How to force complete an interview?

EPM 1

• Matter team members unable to view the projects created under the matter

Production 7

• Have you ever been perplexed by the duplicate options in the production module? Here's how it works
• To Produce the documents in date order
• How the production sorting will be applied for parent and child documents
• Planned Production Deletion
• Production Ordering Issue

See all 7 articles

To enable Tenant Usage Insights 1

• To enable Tenant Usage Insights

VRA Articles 15

• Assessment Standards
• Categories
• Contacts
• Create a Survey
• Internal Assessment

See all 15 articles

Data Minimization 41

• Applications
• Approve Retention Schedule
• Business Functions
• Calender Overview
• Custom Communications

See all 41 articles

Data Inventory Management 17

• Creating Filters
• Creating New Processing Activities
• Adding New Answer Choices
• Baseline Data
• Cloning Processing Activities

See all 17 articles

Inventory Control 3

• Add Inventory
• Admin Controls - Departments
• Admin Controls - Destruction

Data Inventory Service 0

Product Guides 4

Installation, Configuration, and Troubleshooting 11

• Can you revoke sysadmin permissions from the service account
• Case Database in Single User Status
• Collab Service Freezes or Hangs During Installation

FTK Central 7

Site Server and Agents 3

FTK, Enterprise, and Lab 89

• An unexpected error occurred adding evidence. There was no endpoint listening at net.tcp://servername:34097/ProcessingManager that could not accept the message. This is often caused by an incorrect address or SOAP action
• Deploying the Mac Agent via JAMF Pro
• Indexing non-ASCII Characters in FTK
• How to search for IP addresses
• Default User Roles & Permissions

See all 84 articles

FTK Plus and Portable Case 8

• Failed to upload to AWS when using Original File Name with Original Path
• FTK 7.5.2+ - Portable Cases: Remove Related Files from Export
• FTK Plus - File size is too large to display based on the current setting of 50MB
• FTK Plus 7.6+ - Limiting the Number of Concurrent Multi-Case Search Jobs
• FTK Plus Log Location

See all 8 articles

FTK Imager 6

• Carve using Imager
• FTK Imager only sees internal drive serial number when connected to a Tableau device on Windows 10
• How do you image a RAID?
• Permissions error when trying to run FTK Imager Lite
• Run FTK Imager from a flash drive (Imager Lite)

See all 6 articles

FTK Connect 2

• How to run Python automation API scripts with FTK Connect
• FTK Connect: Demisto Integration Guide

Forensic Tools - Working with Logs 8

• Generate a HAR file
• FTKC 7.6+ : Site Server Log Accessibility
• Collecting Crash Dumps
• Capture Processing Engine Debug/Error Logs
• Capture debug/error logs for FTK Imager

See all 8 articles

AD Agent and Certificates 50

• "Add Remote Mac Data" connects but the Live Preview file tree is blank
• "An error occurred while retrieving Volatile Data" in Enterprise
• "Could not connect to agent or could not get device list" error
• "Disk Image path" error when collecting from MacOS in Enterprise 7.6.0
• "Insecure Startup Item disabled" After Installing the Mac Enterprise Agent (AD Enterprise 3.3.2+)

See all 50 articles

Known File Filter (KFF) 17

• Configuring KFF (Known File Filter) also referred to as DeNISTing server in FTKC and FTKPlus
• Allowing KFF Groups to be visible in QUIN-C Desktop and QUIN-C Investigator Processing Options
• Cassandra KFF Import Error
• Cassandra Commit Log Corruption
• KFF For Version 6.3+ (AccessData Cassandra) Java

See all 17 articles

DNA and PRTK 14

• PRTK Safehouse Attack
• PRTK TrueCrypt Attack
• PRTK Bitlocker Attack
• PRTK Fails To Start If "GodMode" Folder is On Desktop
• Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer..."

See all 14 articles

FTK Suite 8.0 - Release Docs Artifacts 1

• FTK Suite 8.0 - Supplementary Documents

Branding (for testing purposes) 0