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Knowledge base
Knowledge Base
Core
10
Unable to create a matter
Changing the format of the Auto-Generated Matter Number
Unable to delete the user account
How to change the TimeZone of the user account?
How to delete a matter?
See all 10 articles
Legal Hold
17
Legal hold count difference in manage employees page
Unable to issue a Legal Hold
Notice Formatting Issues
Reissue reminder settings
Unable to issue legal hold to NCDS contact?
See all 17 articles
Compliance Portal
2
Getting unauthorized error when logging into Compliance Portal?
Legal Hold count mismatch in the compliance portal
Integration
8
How to configure the integration status email based on the integration status?
How to update the integration staus email notification recipients?
Matter Integration – Unique Key Constraint Error
TR Integration
Data Source Discovery (DSD)
4
DSD M365 Refresh Token Expired
DSD- APP based Authentication - Graph API
DSD- EXO certificate update
DSD sync job failure
Reports
2
How to create Scheduled Reports?
How to remove header rows when exporting the report?
IPP
11
Removing O365 data sources from the Compliance Center
Is the IPP still being created?
Is the preservation(IPP) failing, Let's find the reason?
IPP Jobs - Need to automate IPP?
Want to know how the O365 - Case, Hold and Search deletion can done from Exterro?
See all 11 articles
Infrastructure
2
Login Issues for SSO Users - Access Denied
UNABLE TO ACCESS THE EXTERRO APPLICATION:
Record Analytics
0
Interview
1
How to force complete an interview?
EPM
1
Matter team members unable to view the projects created under the matter
Exterro EDDM
Production
7
Have you ever been perplexed by the duplicate options in the production module? Here's how it works
To Produce the documents in date order
How the production sorting will be applied for parent and child documents
Planned Production Deletion
Production Ordering Issue
See all 7 articles
Vendor Risk Assessment
VRA Articles
15
Assessment Standards
Categories
Contacts
Create a Survey
Internal Assessment
See all 15 articles
Record Analytics
Data Minimization
41
Applications
Approve Retention Schedule
Business Functions
Calender Overview
Custom Communications
See all 41 articles
Data Inventory Management
17
Creating Filters
Creating New Processing Activities
Adding New Answer Choices
Baseline Data
Cloning Processing Activities
See all 17 articles
Inventory Control
3
Add Inventory
Admin Controls - Departments
Admin Controls - Destruction
Data Inventory Service
0
Forensic Tools
Installation, Configuration, and Troubleshooting
8
FTK Central
6
Site Server and Agents
4
List of Supported Agents
FTK, Enterprise, and Lab
88
Deploying the Mac Agent via JAMF Pro
Indexing non-ASCII Characters in FTK
How to search for IP addresses
Default User Roles & Permissions
How do I get the browser history into a report?
See all 83 articles
FTK Plus and Portable Case
8
Failed to upload to AWS when using Original File Name with Original Path
FTK 7.5.2+ - Portable Cases: Remove Related Files from Export
FTK Plus - File size is too large to display based on the current setting of 50MB
FTK Plus 7.6+ - Limiting the Number of Concurrent Multi-Case Search Jobs
FTK Plus Log Location
See all 8 articles
FTK Imager
6
Carve using Imager
FTK Imager only sees internal drive serial number when connected to a Tableau device on Windows 10
How do you image a RAID?
Permissions error when trying to run FTK Imager Lite
Run FTK Imager from a flash drive (Imager Lite)
See all 6 articles
FTK Connect
1
FTK Connect: Demisto Integration Guide
Forensic Tools - Working with Logs
7
Generate a HAR file
FTKC 7.6+ : Site Server Log Accessibility
Collecting Crash Dumps
Capture Processing Engine Debug/Error Logs
Capture debug/error logs for FTK Imager
See all 7 articles
AD Agent and Certificates
50
"Add Remote Mac Data" connects but the Live Preview file tree is blank
"An error occurred while retrieving Volatile Data" in Enterprise
"Could not connect to agent or could not get device list" error
"Disk Image path" error when collecting from MacOS in Enterprise 7.6.0
"Insecure Startup Item disabled" After Installing the Mac Enterprise Agent (AD Enterprise 3.3.2+)
See all 50 articles
Known File Filter (KFF)
17
Configuring KFF (Known File Filter) also referred to as DeNISTing server in FTKC and FTKPlus
Allowing KFF Groups to be visible in QUIN-C Desktop and QUIN-C Investigator Processing Options
Cassandra KFF Import Error
Cassandra Commit Log Corruption
KFF For Version 6.3+ (AccessData Cassandra) Java
See all 17 articles
Database Tools & Information
40
Manually install PostgreSQL 11.2 for use with AccessData Software
SQL - The target principal name is incorrect. Cannot generate SSPI context.
Dbconfig will not start
Manually install PostgreSQL 9.6 for use with FTK 6+
Backup MSSQL Transaction Logs
See all 40 articles
DNA and PRTK
14
PRTK Safehouse Attack
PRTK TrueCrypt Attack
PRTK Bitlocker Attack
PRTK Fails To Start If "GodMode" Folder is On Desktop
Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer..."
See all 14 articles
Help Desk Software
by Freshdesk Support Desk