Support Portal

Legal Hold 6

• Legal hold count difference in manage employees page
• Unable to issue a Legal Hold
• Notice Formatting Issues
• Reissue reminder settings
• Unable to issue legal hold to NCDS contact?

See all 6 articles

Compliance Portal 2

• Getting unauthorized error when logging into Compliance Portal?
• Legal Hold count mismatch in the compliance portal

IPP 7

• Removing O365 data sources from the Compliance Center
• Is the IPP still being created?
• Is the preservation(IPP) failing, Let's find the reason?
• IPP Jobs - Need to automate IPP?
• Want to know how the O365 - Case, Hold and Search deletion can done from Exterro?

See all 7 articles

Integration 4

• Matter Integration – Unique Key Constraint Error
• TR Integration

Data Source Discovery (DSD) 2

• DSD M365 Refresh Token Expired
• DSD- APP based Authentication - Graph API

Core 2

• Unable to create a matter
• Changing the format of the Auto-Generated Matter Number

Infrastructure 3

• Creating a custom notice on the Quin-C loading page
• Login Issues for SSO Users - Access Denied
• UNABLE TO ACCESS THE EXTERRO APPLICATION:

User Guides 14

• AD eDiscovery User Guides
• AD Enterprise User Guide
• Forensic Tools User guides
• FTK 6.0 User Guide Attachments
• FTK Central Documentation

See all 14 articles

FTK Central Collections 15

• Configure FTK Central To Collect From Box
• Configure FTK Central To Collect From Exchange 365
• Configure FTK Central To Collect From Microsoft Teams
• Configure FTK Central to collect from Network Shares
• Configure FTK Central To Collect From On-premise Exchange

See all 15 articles

Evidence Processing 42

• "Processing Options Validation Error"
• Collecting AWS Snapshots
• Outlook messages with blank date field export with date stamp 1/1/4501
• Exchange EDB Support in LAB, FTK, and Enterprise
• "Unable to find Processing Manager"

See all 42 articles

Summation / eDiscovery Review 40

• Summation Pro - Review and Production FAQs
• Field Still not Editable Via Item List Though "Read-Only" Attribute is Not Set On Custom Field
• A critical document group operation is in progress
• How To Perform A Secondary Sort in Web Interface (MAP)
• What populates the ImagePageCount field?

See all 40 articles

Installation, Configuration, and Troubleshooting 110

• "Could not encrypt the private key" in Enterprise
• "Error 1722...Firewall Delete Rule..." Occurs When Uninstalling "Accessdata Evidence Processing Engine"
• "Failed error connecting to the database" in Site Server
• "Password is invalid" in Site Server
• 64-bit Internet Explorer issues with Summation

See all 110 articles

Known File Filter (KFF) 13

• Configuring KFF (Known File Filter) also referred to as DeNISTing server in FTKC and FTKPlus
• Allowing KFF Groups to be visible in QUIN-C Desktop and QUIN-C Investigator Processing Options
• Cassandra KFF Import Error
• Cassandra Commit Log Corruption
• KFF For Version 6.3+ (AccessData Cassandra) Java

See all 13 articles

AD Agent and Certificates 45

• "Add Remote Mac Data" connects but the Live Preview file tree is blank
• "An error occurred while retrieving Volatile Data" in Enterprise
• "Could not connect to agent or could not get device list" error
• "Insecure Startup Item disabled" After Installing the Mac Enterprise Agent (AD Enterprise 3.3.2+)
• "Your security preferences allow installation of only apps from the Mac App Store and identified developers."

See all 45 articles

FTK, Enterprise, and Lab User Interface 69

• Filtered text folder in case folder
• On-Prem MapTiler Server
• When Running FTK As Non-Admin Cannot Select Physical Drives When Choosing "Restore Image To Disk"
• How to extract processing profile from JobInformation.log file.
• Cosmetic Fix for Image Categories Icons missing on Investigator Login

See all 69 articles

FTK Plus and Portable Case 7

• Failed to upload to AWS when using Original File Name with Original Path
• FTK 7.5.2+ - Portal Cases: Remove Related Files from Export
• FTK Plus 7.6+ - Limiting the Number of Concurrent Multi-Case Search Jobs
• Portable Case FTK 7.5.1 - How to turn off "include children"
• QView / QBlaze Viewer is not showing any documents

See all 7 articles

System Maintenance 13

• How to Address Disk Fragmentation on Windows Server
• Standard Viewer not working after Nov 2019
• 'File In Use' error when trying to delete
• How To Empty The Browser Cache With Chrome
• Meltdown and Spectre

See all 13 articles

Database Tools & Information 35

• Manually install PostgreSQL 11.2 for use with AccessData Software
• Dbconfig will not start
• Manually install PostgreSQL 9.6 for use with FTK 6+
• Backup MSSQL Transaction Logs
• Jobs restart after running Clean up tool and Recycle services - Summation

See all 35 articles

Licensing 18

• QView says "Please run FTK to use your license"
• Generate and apply a Quin-C license
• "Your confirmation code was not recognized" error
• How To View Licenses Registered To A Security Dongle
• "Low Disk Space" Notification With License Dongle

See all 18 articles

Legacy Knowledge Base 68

• Archiving an iBlaze case
• How To Toggle Out of Reverse Image Mode (Image Viewer Display Is White Text On Black Background)
• "Flex Row Height" Column View Setting Limited to Displaying 23 Lines
• Error 15 Garbage Encountered In Note Pointer
• Error "This Page Is Accessing a Data Source On Another Domain"

See all 68 articles

eDiscovery Collections 38

• Site Server Topology
• Collecting from Mimecast
• Microsoft Teams - Data Source Configuration
• Collecting from OneDrive using a single connector (eDiscovery 6.3-7.1.1, Azure portal)
• How do I configure eDiscovery to collect from SharePoint 365?

See all 38 articles

DNA and PRTK 13

• PRTK Safehouse Attack
• PRTK TrueCrypt Attack
• PRTK Bitlocker Attack
• PRTK Fails To Start If "GodMode" Folder is On Desktop
• Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer..."

See all 13 articles

Loadfile Import 12

• How to check your load files before Importing
• Map Fields - Default available fields for mapping
• Issue values contained in load file are not imported
• How do I create a Load File from a directory?
• Why Are Email Messages That I Import With a Load File Incomplete?

See all 12 articles

dtSearch Indexing 14

• Searching for Accented and Non-Accented words with Index Search
• Underscore Character Treatment In Default FTK DtSearch Settings
• Enable Simple Search Reports
• Why do emails with filtered text show up when "FullText Fails" is run
• Fuzzy date search with Summation or eDiscovery

See all 14 articles

MPE 91

• MPE AD1 Import Error
• MPE+ does not find the network license
• MPE+ FAQ
• MPE+ won’t open
• In the logical image of my Apple device, all the emails are blank. What causes this?

See all 91 articles

Upgrades, Patches, and Migration 4

• Redactions are sporadically removed from documents
• Summation Pro Patch Version Info
• After running Summation 5.2.2 Patch--various mass actions stay in "submitted" status
• Upgrade and migrate cases to FTK 4.2 and newer from 4.1 or older

Production and Exporting 25

• Redact in Quin-C / QView and Produce from Summation Pro or eDiscovery
• Export Path "Browse" Dialog Displays No "Server Name" Input Box
• Production Set Will Not Save and "Argumentnull_generic" Error Appears in System Log
• Available Fields - Load File Export
• Browser Briefcase Grid Cells Are Not Editable

See all 25 articles

MAP, WCF, Work Manager, and Async 28

• ADG.Map.Web 503 Browser Error
• MAP error referencing "LicenseService"
• AccessData Service Impact
• Web Server in a DMZ
• How Can I Change the Summation/eDiscovery Website Timeout?

See all 28 articles

Backup and Restore 8

• Restore fails on single case
• Backup and Restore Cases Using DBConfig
• Error 118 (During Case Backup / Restore)
• Backup/archive using Oracle fails with error about "un-representable DateTime" (FTK 4.2.x+)
• Backing up or archiving a case fails

See all 8 articles

White Papers 35

• SQL 'sa' account requirement for new install
• What languages are supported by Language Identification?
• SQL Server Accounts Used by AccessData® Solutions
• Disaster Recovery
• Which Image / Archive Formats Do AccessData Products Support?

See all 35 articles

Performance 5

• Clear out old job remnants - FTK/LAB/AD Enterprise
• Maintenance for eDiscovery and Summation Pro Performance Optimization
• Antivirus Considerations
• Microsoft Windows Optimizations for Performance
• Performance Guidelines

Enterprise Collections 1

• AD Enterprise is stuck “Getting allowed agent data from Active Directory”

FTK Imager 6

• Capture debug/error logs for FTK Imager
• Carve using Imager
• FTK Imager - MSVCP100 DLL errors during install
• FTK Imager only sees internal drive serial number when connected to a Tableau device on Windows 10
• How do you image a RAID?

See all 6 articles

FTK Central Review 5

• Coding requirements in FTK Central
• Predictive Coding skips all or large amount of items
• Predictive Coding Workflow
• Restrict Access to documents in Summation Pro
• Standard Viewer No Longer Loads Content Due To Adobe Flash End-Of-Life

EPM 1

• Matter team members unable to view the projects created under the matter

Record Analytics 0

Install Guides 36

• Considerations for upgrading from Legacy to FTK Central
• CodeMeter Passthrough with Hyper-V
• Forensic Tools 7.4.0 Installation Guide
• Microsoft SQL Server 2008 R2 Install Guide
• License Manager Install Guide

See all 36 articles

API Information 0

Announcements 0

Release Information 76

• Forensic Tools 7.5.2 Has Been Released
• FTK Plus 7.5.1 Has Been Released
• Forensic Tools 7.5.1 Has Been Released
• FTK Central 7.5.1 (Patch 1) Has been Released
• EDiscovery 6.3.0 SP4 Patch Has Been Released

See all 76 articles

System Specification Guides 19

• FTK Central Spec Guide 7.5.1
• AccessData Forensic Tools Suite Supported Windows OS Platforms
• System Specification Guide - AD Enterprise
• System Specification Guide - FTK
• AD Summation Single-Server Requirements (v5.2.2)

See all 19 articles

Production 1

• Have you ever been perplexed by the duplicate options in the production module? Here's how it works

VRA Articles 15

• Assessment Standards
• Categories
• Contacts
• Create a Survey
• Internal Assessment

See all 15 articles

Data Minimization 16

• Applications
• Approve Retention Schedule
• Business Functions
• Calender Overview
• Custom Communications

See all 16 articles