Support Portal

Problem The same data source has been added to more than one hold in a case in O365.    Resolution Please follow the below steps to remove the dat...

There are a couple of scenarios where the IPP would fail and throw an error that is seen in the above screenshot Scenario:1 If the custodian ...

To begin with, let's look at the Audit log to analyze the reason for IPP failure. Follow the below steps: Please navigate to the IPP and cl...

There are some properties that could enhance IPP and automate some activities that would otherwise require a lot of manual work Auto apply - It will a...

Exterro In-Place Preservation is now enhanced to support the direct deletion of Search, Hold, and Case in the Microsoft 365 Compliance Core eDiscovery in th...

            Any new IPP-supported data sources added to the custodian associated with a Legal hold will be automatically added to the IPP plan without reiss...

IPP preservation failed for the OneDrive data sources with the error message We can't apply this policy to [OneDrive Account Address] because the site ...

There are a few places where we need to update the token but it depends upon your configurations and your subscription mode. Go to Settings->Realm se...

Please find the below steps and screenshot to set up the modern authentication. I've attached a document to this solution article that elaborates on th...