Legacy Knowledge Base

iBlaze, iBlaze Enterprise, CaseVantage, Discovery Cracker and older version of FTK.

Restoring Bookmarks to a Reprocessed Case
Problem: Case has become corrupt. This can be determined when a case will either not open (Could not open case) or when the case is opened but the case appe...
Sun, 26 Sep, 2021 at 11:11 AM
FTK closes and my case cannot be opened. What is the "select.idx" error I see in the log?
CTSTATUS  Select.idx Error     - User# 01       vtclose failure:  LOC 2:  TOT 1:  CHN 0  NOV 0  LOK 0  NFD 0  IOS 0 Tue Jul 24 08:07:29 2007  - Us...
Sun, 26 Sep, 2021 at 11:12 AM
FTK 3.4.1 still displays the 3.4.0 build number after upgrading to 3.4.1
Problem: FTK 3.4.1 still displays the 3.4.0 build number after upgrading to 3.4.1 from 3.4.0. Note: This is just a UI issue.  FTK 3.4.1 is still actually r...
Sun, 26 Sep, 2021 at 11:12 AM
FTK 3 will not launch the GUI when remoted in to the system
Symptom: FTK 3 will not launch the GUI when remoted in to the system   Cause: Before the application loads it’s window it calls the PRINTDLG function on...
Sun, 26 Sep, 2021 at 11:12 AM
Changing temp location in FTK 1.81.6 in Windows 7
Problem:  Windows 7 handles folder browsing differently, so it won't allow you to select a folder when trying to change the Temporary File Folder from ...
Sun, 26 Sep, 2021 at 11:12 AM
Can't get the kff to load. Missing C drive error.
Problem: Can't install the KFF. Symptom: Error indicating missing C drive when installation is attempted. Cause: The C drive is missing. Resoluti...
Sun, 26 Sep, 2021 at 11:12 AM
"No Valid Case Exists at Chosen Location"
Symptom - While Attaching a case in FTK 3.1.2, you get the error ""No Valid Case Exists at Chosen Location" Reason - There are two requireme...
Sun, 26 Sep, 2021 at 11:12 AM
"Internal Error 27557" when installing KFF 3.4 for Oracle
Problem: You get error 27557 while installing the KFF 3.4 for Oracle Cause: The KFF installer has trouble communicating with the KFF source file Possible ...
Sun, 26 Sep, 2021 at 11:12 AM
"Internal Error 27557" when installing KFF 3.2
Symptom: After starting the KFF 3.2 installation, it fails with the message "Internal Error 27557" Cause: This is caused by an incompatibility be...
Sun, 26 Sep, 2021 at 11:12 AM
"Failed to copy", or "Could not validate" errors in FTK 3.1.x
Symptom: When copying a case into FTK 3.1 it fails with a "Failed to copy" or  "Could not validate" error.   Cause: The ident...
Sun, 26 Sep, 2021 at 11:12 AM