System Maintenance

This section includes information on how to properly maintain systems and software.

How to Address Disk Fragmentation on Windows Server
SYMPTOM One or more of the following may apply: Poor application performance overall (not isolated to just one case) Poor application performance imm...
Sun, 26 Sep, 2021 at 10:42 AM
Standard Viewer not working after Nov 2019
Issue: The Standard Viewer no longer shows documents on client computers that were working previously. They all show a generic media graphic like below. ...
Sun, 26 Sep, 2021 at 10:42 AM
'File In Use' error when trying to delete
Problem When trying to delete files from Windows, you are given an error message that the file cannot be deleted because it is in use, but you do not know...
Sun, 26 Sep, 2021 at 10:52 AM
How To Empty The Browser Cache With Chrome
Question How can one force a browser cache refresh in Chrome?   Answer In Chrome, a hard cache dump and reload is accomplished by the following step...
Sun, 26 Sep, 2021 at 10:53 AM
Meltdown and Spectre
Overview On January 2, 2018, a serious design flaw in Intel CPUs was reported that could be exploited by attackers to gain unauthorized access to a comput...
Sun, 26 Sep, 2021 at 10:54 AM
How to Configure Telnet If It is Not Installed
Problem Sometimes the use of "telnet" is needed to help troubleshoot issues.  If telnet is not installed you get an error saying telnet is not f...
Sun, 26 Sep, 2021 at 11:04 AM
What's the difference between "Archive", "Archive and Detach", and "Backup"?
Question What's the difference between Archive, Archive and Detach, and Backup?   Answer Archive: Backs the database data up into the existi...
Sun, 26 Sep, 2021 at 11:05 AM
AD Support Logs
Question How can I just get the recent logs for my case to send to support?   Answer Install the attached tool by running setup on the server where ...
Sun, 26 Sep, 2021 at 11:08 AM
Recycle Processing Work Manager Job Script
Question How can I recycle just the Work Manager and engine?     Answer (Note: This DOES NOT work with eDiscovery collection type jobs!  If your Wor...
Sun, 26 Sep, 2021 at 11:08 AM
Summation Case Growth Size Estimates
Question How large can I expect my case to grow?     Answer Case size can be measured with three different storage areas - evidence files (i.e., pro...
Sun, 26 Sep, 2021 at 11:09 AM