AD Agent and Certificates

AccessData Enterprise Agent

"Add Remote Mac Data" connects but the Live Preview file tree is blank
Problem When connecting to an existing macOS target with Enterprise 7.4, the connection is successful but the Live Preview is blank.  The adgselfhost.txt ...
Sun, Sep 26, 2021 at 9:41 AM
"An error occurred while retrieving Volatile Data" in Enterprise
Problem Clicking Evidence > Add Remote Data in Enterprise throws the error "An error occurred while retrieving Volatile Data" rather than sho...
Sun, Sep 26, 2021 at 9:42 AM
"Could not connect to agent or could not get device list" error
Problem When trying to access a target computer, you get the error "Could not connect to agent or could not get device list".   Resolution ...
Sun, Sep 26, 2021 at 9:41 AM
"Disk Image path" error when collecting from MacOS in Enterprise 7.6.0
Problem In Enterprise 7.6.0, the Mac Agent Collection dialog displays a "Disk Image path setting is not found" error after clicking "Acquire...
Fri, Oct 28, 2022 at 2:28 PM
"Insecure Startup Item disabled" After Installing the Mac Enterprise Agent (AD Enterprise 3.3.2+)
Symptom: Sometimes, after installing the Mac Enterprise Agent, you might receive the error "Insecure Startup Item disabled", preventing the Agent ...
Sun, Sep 26, 2021 at 10:13 AM
"Please select the case" error when collecting from MacOS
Problem In Enterprise, the Mac Agent Collection dialog presents an error saying "Please select the case", but the case dropdown is disabled. ...
Fri, Oct 28, 2022 at 2:51 PM
"Your security preferences allow installation of only apps from the Mac App Store and identified developers."
Problem When running an application on OS X, like Mac Imager CLI, you receive the error "Your security preferences allow installation of only apps fr...
Sun, Sep 26, 2021 at 10:15 AM
AccessData Enterprise Agent
  Overview The following lists the operating systems supported by the Enterprise Agent installers that ship with the 6.2.x and and newer lines of products...
Mon, May 9, 2022 at 9:07 AM
AD Enterprise/AD Lab/FTK can't push modules
Problem All "Add Remote Data" jobs fail because FTK is not pushing the necessary modules.  This can be verified by the "C:\Program Files\Acc...
Tue, Sep 27, 2022 at 8:42 AM
Agent Certificate Requirements
  Agent certificates are used: To communicate with Agents (from Site Server or Enterprise) Between the Work Manager or FTK Central and SiteServer Betwe...
Tue, Dec 21, 2021 at 1:50 PM