Support Portal

Problem When connecting to an existing macOS target with Enterprise 7.4, the connection is successful but the Live Preview is blank.  The adgselfhost.txt ...

Problem Clicking Evidence > Add Remote Data in Enterprise throws the error "An error occurred while retrieving Volatile Data" rather than sho...

Problem When trying to access a target computer, you get the error "Could not connect to agent or could not get device list".   Resolution ...

Symptom: Sometimes, after installing the Mac Enterprise Agent, you might receive the error "Insecure Startup Item disabled", preventing the Agent ...

Problem When running an application on OS X, like Mac Imager CLI, you receive the error "Your security preferences allow installation of only apps fr...

  Overview The following lists the operating systems supported by the Enterprise Agent installers that ship with the 6.2.x and and newer lines of products...

Problem All "Add Remote Data" jobs fail because FTK is not pushing the necessary modules.  This can be verified by the "C:\Program Files\Ac...

  Agent certificates are used: To communicate with Agents (from Site Server or Enterprise) Between the Work Manager or FTK Central and SiteServer Betwe...

This AccessData White Paper contains a thorough overview of the AD Enterprise Agent. Please see the attached document.

1. Once you have installed the AccessData Management Server component (as part of the Enterprise install) locate the new "Certificates" folder in ...