Installation, Configuration, and Troubleshooting

Windows OS, networking, software, and general IT

Change Default SQL Recovery Mode for New Projects
Question How can I change the default SQL recovery mode for new projects' databases?   Prerequisites Sammation or eDiscovery 5.6.3 SP 4 or newe...
Sun, Sep 26, 2021 at 10:04 AM
Change Internal Authentication Password
Question How do I change the Internal Authentication password used by the internal ADG MSSQL Logins? Requirements Forensic Tools 7.5.1.127 or newer ...
Wed, Jun 29, 2022 at 9:27 AM
Change the Ports Used by DNA/PRTK
Problem By default, DNA uses ports 49170-49172 and port 49180. By default, PRTK uses ports 49190-49192 and port 49180. Sometimes, these may conflict with ...
Sun, Sep 26, 2021 at 10:13 AM
Change the Work Manager collections staging directory
Question How do I change the folder where the Collections Work Manager stages collected data.   Answer In eDiscovery, click Management in the uppe...
Sun, Sep 26, 2021 at 10:07 AM
Clean Install PRTK/DNA
  Question: How do I perform a complete clean uninstall/install of PRTK/DNA?   Answer: Here are steps to accomplish the clean uninstall/inst...
Sun, Sep 26, 2021 at 10:13 AM
Collecting Crash Dumps
Overview While troubleshooting, you may be asked to collect crash dumps and provide them to Support.  The following steps will allow up to 10 Crash Dumps t...
Tue, Jan 25, 2022 at 1:32 PM
Configuration of Apache or Nginx for HTTP to HTTPS reverse-proxy for On-Premise MapTiler Server
Preamble AccessData applications work with providing Map functionality to display Geo-Location EXIF data. This is provided by connecting to the Cloud based...
Mon, Feb 14, 2022 at 8:53 AM
Configure an Email Server in FTK Central
Overview This will guide you in configuring FTK Central to point to an Email Server to allow it to send out notification emails. Requirements You m...
Thu, Jun 23, 2022 at 1:56 PM
Configure LitHolds in FTK Central
Overview This outlines the minimum configuration needed for FTK Central to sent LitHold notices. Requirements You must have previously configured F...
Thu, Jun 23, 2022 at 8:33 AM
Configuring Distributed Processing in Forensic Tools
Question How do I configure Forensic Tools (FTK, Enterprise, LAB, and Quin-C) to use Distributed Processing?   Answer Create a Service Account In ...
Sun, Sep 26, 2021 at 10:08 AM