Installation, Configuration, and Troubleshooting

Windows OS, networking, software, and general IT

AD Lab Basic Acceptance Test (BAT)
Please refer to the AD Lab user guide for detailed instructions on how to perform the actions below. The following should be done on all machines running ...
Sun, Sep 26, 2021 at 9:59 AM
Add FTK to an existing Summation\eDiscovery environment
Question How can I install and link FTK to my existing Summation\eDiscovery environment?   Prerequisites An existing Summation\eDiscovery environm...
Sun, Sep 26, 2021 at 10:16 AM
AI Server: Installation & Configuration
TABLE OF CONTENTS AI Server: TensorFlow Integration for Image/Video Recognition Technology Employed by FTK AI Server – TensorFlow              Supporte...
Wed, Mar 30, 2022 at 5:13 AM
Analyse Memory Usage - RAMMAP
Question How do I monitor memory (RAM) usage on my system?   Answer An easy way to view and analyse your memory usage is with RAMMAP (https://techne...
Sun, Sep 26, 2021 at 10:03 AM
Black Ice Printer Driver Fails with Error Code 1722
Problem The Black Ice Printer Driver (one of the prerequisites for the Evidence Processing Engine) fails to install with the following error: "Error ...
Sun, Sep 26, 2021 at 10:15 AM
Can you revoke sysadmin permissions from the service account
Overview Some clients may not want our service account to have permanent "sysadmin" permissions in MSSQL.  This permission can be revoked using t...
Thu, Nov 11, 2021 at 10:30 AM
Can't create or connect to a database with FTK/Lab 7.1
Problem You run into one of the following issues when trying to lay down a new database with FTK/Lab 7.1: When trying to lay down a new database in Po...
Sun, Sep 26, 2021 at 9:45 AM
Can't login to Summation/eDiscovery using a domain account
Problem You receive the error "Server is not operational" or "Unable to sign in. Please try again or contact your application administrator...
Sun, Sep 26, 2021 at 10:05 AM
Can't Login to SummPro / eDiscovery - White Screen
Problem When attempting to login to Summation or eDiscovery, the credentials entered are cleared out and the page refreshes with no login failure message....
Sun, Sep 26, 2021 at 10:08 AM
Capture Web Traffic for Analysis - Fiddler
Question How do I capture and analyse web traffic?   Answer An easy way to capture web traffic is by using Fiddler (
Sun, Sep 26, 2021 at 10:03 AM