Installation, Configuration, and Troubleshooting

Windows OS, networking, software, and general IT

Thumbnail View not showing any item in FTK Central
Problem When trying to use the Thumbnail View in FTK Central, the grid with objects is not displayed and Filtered Items filter not showing any result. ...
Tue, Apr 5, 2022 at 3:59 AM
Unable to Create Case and/or Process due to DTC
Symptoms When I try to create a case in FTK Central, it doesn't get past the first page and adgselfhost.txt contains one or both of the following err...
Fri, Jul 8, 2022 at 12:52 PM
Unable to Create Case due to SQL Memory Settings
Problem When I create a new project in Summation Pro or eDiscovery it is not displayed in the project list. The System Log may have one or both of the fol...
Sun, Sep 26, 2021 at 10:07 AM
Use your own SSL certificate for HTTPS with Enterprise 7.4.2
Question How do I use my own SSL certificate for HTTPS with Enterprise 7.4.2   Prerequisites Certificate archive, in password-protected PFX format, whos...
Wed, Aug 17, 2022 at 7:49 AM
Using a remote DPM with Quin-C
Question How do I configure Quin-C to use a Distributed Processing Manger that's not installed on the same machine?   Prerequisites Follo...
Sun, Sep 26, 2021 at 9:44 AM
Using an IIS Reverse Proxy with FTK Central
Overview A reverse proxy retrieves and serves content from another web server.  This eliminates the need for the web server to be exposed directly to clien...
Tue, Nov 16, 2021 at 3:02 PM
Using LDAP Groups
Question How can you automatically add domain users to Lab with the desired roles/permissions by utilizing LDAP groups.   Answer In Active Directo...
Sun, Sep 26, 2021 at 9:56 AM
Viewing iWork Files in FTK Plus/Central
Question How do I view iWorks files in FTK Core/Central/Plus?   Prerequisites OSX Machine Administrator account credentials for the OSX system Access...
Wed, Oct 27, 2021 at 8:05 AM
Virtualization and AD Products
This article outlines the support boundaries and procedures for supporting virtualized environments with AccessData software. While virtual machines have ...
Sun, Sep 26, 2021 at 11:55 PM
Where are LitHold Reports stored
Question Where are LitHold Reports stored after they are generated?   Answer By default, LitHold Reports are stored in a folder called "LitHold...
Sun, Sep 26, 2021 at 9:56 AM