Installation, Configuration, and Troubleshooting

Windows OS, networking, software, and general IT

"Could not encrypt the private key" in Enterprise
Problem Upon click "OK" in Enterprise Examiner Configuration, or in "Configure Agent Push" in FTK/AD Lab, you receive the following er...
Sun, Sep 26, 2021 at 10:07 AM
"Error 1722...Firewall Delete Rule..." Occurs When Uninstalling "Accessdata Evidence Processing Engine"
Problem An error "1722" is thrown when attempting to uninstall the "Accessdata Evidence Processing Engine". The error mentions a firew...
Sun, Sep 26, 2021 at 9:44 AM
"Failed error connecting to the database" in Site Server
Problem Upon click "Apply" in Site Server Configuration, you receive the following error: Failed error connecting to the database: FATAL: 28P0...
Sun, Sep 26, 2021 at 10:07 AM
"Password is invalid" in Site Server
Problem Upon click "Apply" in Site Server Configuration, you receive the following error: Password is invalid   Resolution Ensure y...
Sun, Sep 26, 2021 at 10:07 AM
64-bit Internet Explorer issues with Summation
Problem "I can see the log-in screen and log in but soon after that it asks me to install silverlight. I already have installed silverlight. I can ne...
Sun, Sep 26, 2021 at 10:07 AM
ABBYY/Zeta OCR: Installation
Overview FTK, Lab, Enterprise, and FTK Central 7.5.1 and newer allow users to integrate the ABBYY Optical Character Recognition technology. While the integ...
Fri, Jan 28, 2022 at 6:46 AM
AccessData Product Log Locations
Question Where are the various AccessData product logs located by default?   Answer FTK Central: %PUBLIC%\Documents\AccessData\AccessDataLogs\adgself...
Fri, Nov 5, 2021 at 12:14 PM
AccessData Products and Supported Operating Systems
AccessData Products and Supported Operating Systems This article details the supported Operating Systems and Application stacks utilized by the AccessData ...
Fri, Mar 11, 2022 at 9:54 AM
Accessdata Work Manager Writes To C:\ Drive During Export
Problem During export, the AccessData work manager is filling up the C:\ drive and running out of space.   Resolution HKEY_LOCAL_MACHINE\Software\Ac...
Sun, Sep 26, 2021 at 9:59 AM
AD Lab Basic Acceptance Test (BAT)
Please refer to the AD Lab user guide for detailed instructions on how to perform the actions below. The following should be done on all machines running ...
Sun, Sep 26, 2021 at 9:59 AM