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Problem Unable to open attachments in their native software.   Resolution 1. Add all attachments to a label. 2. Create a Native Export Set using t...

Problem When attempting to print using the Local Bulk Print action, the print application appears and repeats the message Waiting for next document to b...

Problem In Summation/eDiscovery, in the Review layout, Radio and Checkbox type custom fields are greyed out and can't be modified.   Resolution ...

Problem In Summation/eDiscovery, in the Review layout, the Coding panel says “This view is not available for the current document”.   Resolution L...

Question What are the states of the check boxes in the facets?   Answer There are 3 states possible in the check boxes: [Default State] Checked ...

Problem The standard viewer pops up an Adobe Flash Player dialog: "An ActionScript error has occurred" error message.   "Error #2044...

Symptom: The grid will show up blank if there are errors in the results returned. Cause: This can occur because two document group creations were runn...

Product / Version Summation Pro 5.x eDiscovery 5.x   Issue Review Set creation Fails Symptoms After creating a review set, going into the ...

Symptoms When clicking on various objects within the review interface, users are prompted to download "GetCoolFormattedStreamHandler.ashx"   ...

There are a few reasons this can occur: 1) Internet Explorer High Memory Usage   Below is the default value for caching viewer content for records in ...