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Problem When attempting to run a processing job, an error appears "processing options validation error". Sample screenshot below: Solutio...

Symptom: Ingest an Outlook email or archive that contains a "blank" date field.  After exporting from AccessData, the date shows as 1/1/4501. ...

Question Which versions of Exchange are supported for processing EDB files in FTK/Enterprise/LAB?    Answer EDB files are only supported from Exchan...

Question When I try to add evidence, I get the error message "Unable to find processing manager."   Answer Open up Add/Remove programs and ma...

Question In trying to install a distributed processing engine, I'm receiving the error:  An error occurred when applying transforms. Check whether th...

Question How do I disable compression of the Evidence Processor debug logs in the "Jobs" folder?   Note: Disabling debug log compression can...

Problem When adding evidence in Summation/eDiscovery you receive an error like "Add Evidence FAILED:..Unable to access  Will attempt to rollback"...

Question Which XRY image versions does FTK support?   Answer As of FTK version 6.0.2, support has been added for images created with XRY version 6.1...

Problem After moving the evidence or case folder for a case with expanded Volume Shadow Copies (Restore Points), and then trying to correct the Evidence P...

Problem When performing Additional Analysis on cases that were created before applying patch 5 for Summation 5.6.3, the error message below appears: &qu...