Product Solutions

This section includes articles for Summation Pro and Express, Lab, Enterprise, FTK, MPE, Registry Viewer, PRTK, and DNA.

How do you image a RAID?
Question How do you image a RAID so that AccessData products can read it?   Answer Download and unzip Imager Lite to a thumb drive or portable HDD...
Sun, 26 Sep, 2021 at 11:13 AM
Reinstall ElasticSearch without losing data
Product / Version Any product utilizing ElasticSearch Issue / Symptoms The "AccessData Elasticsearch" service will not start.  The latest er...
Sun, 26 Sep, 2021 at 11:13 AM
What RAID controllers does AD Triage support?
Question What RAID controllers does AD Triage support?   Answer See attachment for a list of all RAID controller drivers built-in to the bootable AD...
Sun, 26 Sep, 2021 at 11:13 AM
"R6031 - Attempt to initialize the CRT more than once. This indicates a bug in your application."
Cause: The C run-time library is being initialized more than once. Solution: Click Start, click Run, type regedit, and then click OK. Locate the foll...
Sun, 26 Sep, 2021 at 11:14 AM
Do we support 4K and 8K sector sizes?
Question Do we support 4K and 8K sector sizes?   Answer Yes.  Sector size should be automatically detected for most image formats, as it would be st...
Sun, 26 Sep, 2021 at 11:14 AM
Capture debug/error logs for FTK Imager
Introduction: Sometimes, diagnosing an issue with Imager can be difficult and may necessitate reviewing debug data.  The following will allow you to capture...
Sun, 26 Sep, 2021 at 11:15 AM
Registry Quick Find Chart
The attached chart lists location and details about some commonly helpful registry keys in Windows.
Sun, 26 Sep, 2021 at 11:15 AM
Using Command Line (CLI) Imager
See attached.
Sun, 26 Sep, 2021 at 11:15 AM
How to submit a feature request for eDiscovery
Problem AD eDiscovery user or administrator would like to suggest a new feature to be added to the application.   Resolution You can submit feature ...
Sun, 26 Sep, 2021 at 11:15 AM
PDF Portfolio or PDF Package Information
Question What is a PDF Portfolio or PDF Package?   Answer From Adobe: A PDF Portfolio contains multiple files assembled into an integrated PDF uni...
Sun, 26 Sep, 2021 at 11:15 AM