Product Solutions

This section includes articles for Summation Pro and Express, Lab, Enterprise, FTK, MPE, Registry Viewer, PRTK, and DNA.

A critical document group operation is in progress
Problem When attempting to create a document group in Summation/eDiscovery, job creation fails.  The System Log reports "Error creating Document Grou...
Sun, 26 Sep, 2021 at 11:03 AM
What populates the ImagePageCount field?
Question How does the ImagePageCount field get populated?   Answer There are 4 things that will populate this field. 1. Importing images 2. Proc...
Sun, 26 Sep, 2021 at 11:04 AM
Server Error in '/ADG.Map.Web' Application
Problem When browsing to Summation/eDiscovery you get the error "Server error in '/ADG.Map.Web' application" followed by the below &qu...
Sun, 26 Sep, 2021 at 11:04 AM
What is "Objectid" and "Item Number"?
Question: What does the Objectid field refer to? Answer: The "Objectid" field refers to a record identifier number. Each record has a unique...
Sun, 26 Sep, 2021 at 11:04 AM
Alternate Viewer Won't Install on Windows 10
Problem The Alternate viewer (NearNativeSetup.exe) will not install on a workstation due to an error about .NET Framework not being installed. "Dot...
Sun, 26 Sep, 2021 at 11:04 AM
Search result from Project Explorer (email domain) differ from quick search
Issue When comparing Item Counts from the "Email Senders Domain" and "Email Recipients Domain" facets in Project Explorer to what is f...
Sun, 26 Sep, 2021 at 11:04 AM
Can't perform Agent collections after 10/29/2015 (AD Enterprise/AD Lab/FTK)
Problem User cannot perform Agent collections in AD Enterprise after 10/29/2015.   Prerequisites 1) You must have AD Enterprise 5.4 or newer. 2) B...
Sun, 26 Sep, 2021 at 11:07 AM
Can't perform Agent collections after 10/29/2015 (eDiscovery)
Problem User cannot perform Agent collections in eDiscovery 5.3.1 or 5.6.3 after 10/29/2015.   Prerequisites Before this fix is applied, you must up...
Sun, 26 Sep, 2021 at 11:07 AM
White Exclamation Point On Gray Circle in Standard Viewer Mode - "Gray Circle of Death"
Problem In the course of making many redactions or markups to documents, sometimes the following appears in the browser window:     This gray ci...
Sun, 26 Sep, 2021 at 11:08 AM
What is an ADCF File?
Question What is an ADCF File?   Answer ADCF stands for AccessData Cache File.  These files are created and used during image mounting to make an im...
Sun, 26 Sep, 2021 at 11:12 AM