Product Solutions

This section includes articles for Summation Pro and Express, Lab, Enterprise, FTK, MPE, Registry Viewer, PRTK, and DNA.

KFF For Version 6.3+ (AccessData Cassandra) Java
  Problem When trying to install the new KFF (AccessData Cassandra service) for AD Lab/AD Enterprise/FTK version 6.3 and 6.4, you get an error message: ...
Sun, 26 Sep, 2021 at 10:56 AM
Distributed Processing in Ediscovery/Summation will not start
Problem Distribued Processing in Ediscovery/Summation will not start. There is an error in the C:\ProgramData\AccessData\PM\10\logs\ProcessingEngine_Error...
Sun, 26 Sep, 2021 at 10:56 AM
Can not create a case: "The EXECUTE permission was denied on the object 'sp_send_dbmail',..."
Problem After finishing the case creation wizard, the case is not in the case list and was not created.  %PUBLIC%\Documents\AccessData\ResolutionOneLog...
Sun, 26 Sep, 2021 at 10:56 AM
Bulk Print Does Not Work After Upgrading to 6.2
Problem After upgrading to 6.2, Bulk Printing is not working correctly, or possibly not working at all. Symptoms could be a print window that never show...
Sun, 26 Sep, 2021 at 10:57 AM
Transcript Upload Stalls or Fails
Problem When uploading a transcript to Summation Pro, the upload seemingly stalls and must be cancelled by the user. After cancelling, the below or simila...
Sun, 26 Sep, 2021 at 10:57 AM
Unable to delete evidence from a case.
Question: Why am I unable to delete evidence in a case? There are times when a piece of data needs to be removed from a case for any number of reason. W...
Sun, 26 Sep, 2021 at 10:59 AM
IIS runs out of memory
Question: Why does the error message "Session UserId is not set", show up in the System logs, coupled by one of the following errors in the Syst...
Sun, 26 Sep, 2021 at 11:02 AM
FTK Imager - MSVCP100 DLL errors during install
Problem: While installing or running FTK Imager, you may see the following message -  “The program can’t start because MSVCP100.dll is missing from your...
Sun, 26 Sep, 2021 at 11:02 AM
Carve using Imager
Question How can I can a section of data/HEX using Imager?   Answer Open Imager Go to File > Add Evidence Item and select the source image or...
Sun, 26 Sep, 2021 at 11:03 AM
Can not create case - "Failed to create AppDomain" seen in logs.
Problem Creating a case seems to work but the case does not appear in the case list.  adgbusinessservices log contains "case creation failed" ...
Sun, 26 Sep, 2021 at 11:03 AM