Product Solutions

This section includes articles for Summation Pro and Express, Lab, Enterprise, FTK, MPE, Registry Viewer, PRTK, and DNA.

Archiving an iBlaze case
Most of the time, an iBlaze case is comprised of the following items: 1) a CI setting file, usu. found in a folder named CASES; 2) a case folder, usu. fou...
Sun, 26 Sep, 2021 at 10:37 AM
Forensic Tool Kit applications and AWS Snapshots
Question: "Is it possible to create a forensic image from an AWS Elastic Block Storage (EBS) snapshot and process it in AccessData Products?"  A...
Sun, 26 Sep, 2021 at 10:39 AM
Standard viewer stops working and/or errors about flash needing to be installed in Summation/Ediscovery
Question Why does my standard viewer just display a red x on the page? Or Why does my browser keep telling me to install Flash even though I already h...
Sun, 26 Sep, 2021 at 10:39 AM
How To View Accessdata Training Exam History and Completion Certificates
Question How do I see what Accessdata certifications I have completed? How can I generate a pdf copy of the Accessdata ACE certificate? How do I see m...
Sun, 26 Sep, 2021 at 10:44 AM
Support Phone Update
To keep up with the changing habits and expectations of customers, we will use live chat as the entry point into the AccessData support organization, starti...
Sun, 26 Sep, 2021 at 10:45 AM
AD Enterprise is stuck “Getting allowed agent data from Active Directory”
PROBLEM In AD Enterprise, when going to Evidence > Add Remote Data, the message “Getting allowed agent data from Active Directory” appears and hangs. ...
Sun, 26 Sep, 2021 at 10:50 AM
Running a batch remediation job in Enterprise
Click tools, batch remediation Select your agent source Select your agent Add new in remediation batch information Select the command...
Sun, 26 Sep, 2021 at 10:52 AM
Error Thrown When Using Certman "No OPENSSL_Applink"
Problem You attempt to use "Certman" found in the FTK "bin" folder to generate a self-signed certificate and an error is thrown "...
Sun, 26 Sep, 2021 at 10:54 AM
"Apply Previous" Command Not Enabled For Predictive Coding
Problem The "Apply Previous" command in the "Predictive Coding" panel does not work. Solution This is expected. The "IsCarrya...
Sun, 26 Sep, 2021 at 10:54 AM
How to create a note in Summation Pro
Question How do I create a note on a document in Summation Pro?   Answer 1) Using the "Standard Viewer" mode of the "Natural" pa...
Sun, 26 Sep, 2021 at 10:54 AM