The legal hold reissue reminders will be sent out to the custodians as per the reissue reminder interval configured in the legal hold.
As shown in the below screenshot, you need to click on the Reminder Settings by clicking on the drop-down next to the Edit button and click on the Reissue tab to view the reissue reminder settings.
Scenario 1: Re-issue reminders are not sent out to the custodians as per the schedule.
Please check whether the following criteria are met.
Check whether the reported legal hold is active and the Reissue Reminder is turned ON.
Check whether the reissue reminder interval is reached from the legal hold issue date.
Check whether the reissue reminders are deactivated before the reissue reminder schedule is reached and reactivated after the reissue reminder schedule is passed.
Check whether the legal hold reminder job is enabled in the admin portal by following the below navigations.
Admin Portal > Monitoring > Job Status > LH Reminder job
Scenario 2: Custodians are unable to acknowledge the legal hold from the reissue reminder email.
If the Reissue Reminder Settings in the legal hold is set to Does not require acknowledgment after Reissue then it is not required for the custodians to acknowledge the hold once it is reissued whereas when the reissue reminders are sent with the Reissue Reminder Settings in the legal hold is set to Requires acknowledgment after Reissue then the custodians will be able to acknowledge the hold.
Below is the navigation to check the reissue reminder settings of the legal hold.
- Click on the Reissue Settings by clicking on the drop-down next to the Edit button.
Difference between legal hold reminders and global reminders.
Global legal hold reminders:
The Resend/Reissue/Escalate reminder intervals set in the Global Reminder setup will be applied to new legal holds that are created after the global reminder intervals are updated, and updates to the global reminders will have no effect on the reminder intervals of existing holds.
Below are the steps to update the global reminders:
Click on Settings from the Homepage.
Click on the Default Settings under the Legal Hold section.
Click on the Reminder Settings.
Legal Hold reminders:
To update the reminder intervals/settings of an existing legal hold, select it and then click on the Reminder Settings by clicking on the drop-down next to the Edit button. From the Reminder Settings pop-up, you’ll be able to update the Resend/Reissue/Escalate reminder intervals.