Errors are reported during an ocrBase search, and SRCHRSLT.LOG has the following error:
"Error getting FtxOffset"
1) (Optional but recommended) Backup the FTX file in "casedata\\database\dbnamedb".
2) Right-click the ocrBase icon in Case Explorer and select Ocrbase utilities > "Check ocrbase."
If the "Check" does not resolve the problem, then:
3) Right-click the ocrBase icon in Case Explorer and select Ocrbase utilities > "Purge ocrbase."
The FTX file contains all the OCR text along with pointer information. The "Error getting FtxOffset" warning indicates that some FTX pointers need refreshing.