To keep up with the changing habits and expectations of customers, we will use live chat as the entry point into the AccessData support organization, starting in May 2019. We added chat support three years ago and found that our customers increasingly use chat and email as the preferred method to receive faster problem resolution. Rest assured, phone support is not going away! There are times when a live call or screen share is necessary and we are happy to continue that means of support. The only change is that a chat or email will be the new first step to initiate the conversation for more complex issues.
If you haven’t used live chat yet, we encourage you to give it a try. Simply go to accessdata.com and click on the chat widget in the lower right hand corner.