Question

How do I configure FTK Central to collect from Microsoft Office 365 Exchange Online?

 

Prerequisites

  • Install Outlook 2016 (not 365) 32-bit Professional Plus on the FTK Central server (used for building PSTs when collecting email)
  • An Azure app built with the steps here

Answer

  1. From the FTK Central server, log in to FTK Central and click Data Sources
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875539/original/2021-06-08_12_59_14-Window__1___1_.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163820Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=ab1468707b23c9a84b49563a3fb7e87d241e677d076bfde9867b2d1e5fa663a8
  2. Click Exchange
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875540/original/2021-06-23_11_26_09-mRemoteNG_-_confCons.xml_-_ftkc-app.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163820Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=9c3945419e2d09e39e86b3175f06b44563874b0465c14e8f363242f44497b1b6
  3. Click Add Exchange
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875541/original/2021-06-23_11_27_00-mRemoteNG_-_confCons.xml_-_ftkc-app.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163820Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=fbd1625c7f5a70ce90c465db50559f7c0f9166f0650683b220dbcf25e08d9aad
  4. From the Version drop-down, select Online/Office 365
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875542/original/2021-06-23_11_28_14-mRemoteNG_-_confCons.xml_-_ftkc-app.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163820Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=676d6f5dd4e2141e049798d4794184635a3e924ee6ac58cc643b37484cb9646f
  5. Check Use Graph API, fill out the following, then click Save:
      • Name - A friendly name for the connector
      • Admin Tenant - Azure Active Directory Doman Name
      • Client ID - Client ID from your Azure App
      • Client Secret - Secret Value from your Azure App
      • Redirect Url - Redirect URI from your Azure App
  6. Confirm the Refresh Token Status for your connector shows Active
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875546/original/2021-06-25_10_11_54-mRemoteNG_-_confCons.xml_-_ftkc-app.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163820Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=b56654c6f054c8e7eb00abebfa2d5b90b2bd6216e5d8d68e398cc836c0756304